United Way Volunteer Income Tax Assistance (VITA) Program which offers free tax preparation assistance. Eligible households who make $66,000 or less. Participating taxpayers will have their returns completed and filed for them at no cost. VITA preparers are IRS certified, trained volunteers that ensure each participant’s return is maximized by informing them of all tax credits or policies relevant to their personal tax situation. Appointments are required. During the appointment, an intake, tax return preparation and quality review will be conducted. Upon completion, the return will be filed on-site with the preparer. Individuals should plan for an approximate one-hour appointment.