FISH of SanCap’s Social Services Director, Nitza Lopez, and Senior Services Director, Erika Arnowitz, recently attended a De-escalation Training presented by Dr. Tom Hofmann, PhD, LCSW, LMFT, Director of Adult Behavioral Health Training and Education for Lee Health. The training was hosted by community partner United Way of Lee, Hendry, and Glades Counties at the Community Impact Center.
The session focused on recognizing the signs of rising anxiety and anger, understanding the body’s stress response, and applying practical tools to help calm heightened emotions. Participants learned about using empathy, clear communication, and controlled breathing techniques to engage individuals in distress, emphasizing patience, validation, and safety.
Dr. Hofmann highlighted that while there’s no single evidence-based method for de-escalation, success often relies on teamwork, awareness of one’s own reactions, and flexibility in responding to others’ emotional states. Techniques such as the 2-to-1 breathing method and “pacing and leading” were discussed as effective tools to support emotional regulation and prevent escalation. The training also introduced the “vagus nerve reset,” a simple technique that activates the body’s natural calming system—the vagus nerve—which helps slow the heart rate, ease tension, and restore a sense of control.
Erika Arnowitz shared how the training directly connects to FISH’s work with older adults. “Our seniors face a range of challenges—emotional, physical, and social—that can lead to moments of frustration or anxiety. This training gave us ways to recognize those cues early and respond in ways that bring calm and reassurance, ensuring our clients feel seen and supported.”
Nitza Lopez noted that the training strengthens the organization’s Helping Hands pillar. “At FISH, we meet people at some of their most vulnerable moments. Learning how to de-escalate situations with understanding and confidence helps us create a safe space where every client feels understood and cared for.”
Through partnerships like United Way and Lee Health, FISH continues to expand its knowledge and resources to better serve island residents, workforce members, and visitors in need.
